Policies

Rewind HiFi Policies

At Rewind HiFi, our goal is to ensure every customer has a smooth and satisfying experience, from browsing to unboxing. Our policies are designed to reflect transparency, fairness, and the care we put into each piece of vintage audio gear we sell.

🔁 Returns & Exchanges

We want you to love your purchase. If you’re not completely satisfied, here’s how we can help:

Returns are accepted within 7 days of delivery.
Items must be in the same condition as received—unmodified and returned in the same box you received it in.
Buyer is responsible for return shipping unless the item is defective or not as described.
To initiate a return, please contact us at [your email/contact form link] with your order number and reason for return.

Please note: Due to the nature of vintage equipment, some cosmetic wear is expected and not considered a defect.

🛡️ Warranty

All our products are thoroughly tested and serviced before sale unless indicated in the description.

Each item comes with a 15-day limited warranty on functionality.
Warranty covers internal electronic failure due to normal usage.
Warranty does not cover misuse, physical damage, or unauthorized modifications.
For warranty claims, contact us with your order number and a description of the issue. We’ll guide you through the next steps.
In some cases, we sell products without warranties. This will be noted in the description. Please note that returns are not accepted for these products.

🚚 Shipping

We ship with care to ensure your gear arrives safely.

Orders ship within 3–5 business days after payment is received.
All items are packed using anti-static materials, bubble wrap, and reinforced boxes.
Shipping is available to all U.S. states. International shipping is currently not offered.

Tracking numbers will be provided as soon as the order is dispatched.

📦 Packaging Guarantee

We understand that vintage equipment requires extra care in transit. That’s why we:

Use double boxing for heavy or fragile components
Cushion knobs, glass, and faceplates individually
Label packages clearly to prevent mishandling

🔒 Privacy & Security

We value your trust. Your personal information is never sold or shared. All transactions are processed securely using industry-standard encryption.

📩 Questions?

If you have any questions about these policies—or anything else—please don’t hesitate to reach out. We’re always happy to help.

📧 Email: support@rewindhifi.com

📍 Contact Form: [link to Contact Us page]